Return Policy
Cathy’s Collective Return Policy
We hope you love your order—but if not, here’s how to return it.
🛍️ Eligibility
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Returns are accepted within 14 days of receiving your order.
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Final Chance Sale items are final sale—they cannot be returned or exchanged.
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Items must be unworn, unwashed, unaltered, with original tags attached.
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Items returned with makeup, deodorant, perfume, or stains will be sent back.
📦 How to Return
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Include your invoice inside the package.
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Circle the items you're returning for faster processing.
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Use a reputable carrier (USPS, UPS, or FedEx) with tracking—we are not responsible for items lost in transit.
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Ship returns to:
Cathy’s Place
537 Main St
West Yarmouth, MA 02673
💵 Refund Info
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Returns are processed within 1–3 business days of receiving your package.
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You will receive a refund confirmation by email. Timing of the refund posting may vary depending on your payment provider.
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Original and return shipping fees are non-refundable.
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If you received free shipping and return your order, the original shipping cost will be deducted from your refund.
🔁 Exchanges
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We will process exchanges if the item doesn't fit or if you would prefer to different item.
- Please note that for exchanges, you will be responsible for return shipping and for the shipping costs of your new items.
📌 Important Notes
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All returns must be properly packaged—items should be neatly folded. Poorly packaged returns may be refused or incur a restocking fee.
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Excessive returns may result in order limitations on future purchases.
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We reserve the right to refuse any return that does not meet our policy.
🌎 International Orders
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We ship internationally, but free shipping and return labels are not included.
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All return shipping for international orders is the customer’s responsibility.
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We are not responsible for international delivery times or customs delays.
🏪 In-Store Returns
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In-store purchases must be returned within 7 days with tags attached.
- Items returned with makeup, deodorant, perfume, or stains will not be eligible for a refund.
📩 Questions?
Call us at 508.394.0600
Email: support@cathyscollective.com
Thank you for shopping with us!
— The Cathy’s Place Team