Refund policy

Cathy’s Collective Return Policy

We hope you love your order—but if not, here’s how to return it.

🛍️ Eligibility

• Returns are accepted within 14 days of receiving your order.

• Final Chance Sale items are final sale—they cannot be returned or exchanged.

• Items must be unworn, unwashed, unaltered, with original tags attached.

• Items returned with makeup, deodorant, perfume, or stains will be sent back.

📦 How to Return

• Include your invoice inside the package.

• Circle the items you're returning for faster processing.

• Use a reputable carrier (USPS, UPS, or FedEx) with tracking—we are not responsible for items lost in transit.

• Ship returns to:
  Cathy’s Place 
  525 Route 28 
  West Yarmouth, MA 02673

💵 Refund Info

• Returns are processed within 1–3 business days of receiving your package.

• You will receive a refund confirmation by email. Timing of the refund posting may vary depending on your payment provider.

• Original and return shipping fees are non-refundable.

• If you received free shipping and return your order, the original shipping cost will be deducted from your refund.

📌 Important Notes

• All returns must be properly packaged—items should be neatly folded. Poorly packaged returns may be refused or incur a restocking fee.

• Excessive returns may result in order limitations on future purchases.

• We reserve the right to refuse any return that does not meet our policy.

🌎 International Orders

• We ship internationally, but free shipping and return labels are not included.

• All return shipping for international orders is the customer’s responsibility.

• We are not responsible for international delivery times or customs delays.

📩 Questions?
Call us at 508.394.0600
Email: support@cathyscollective.com

Thank you for shopping with us!
— The Cathy’s Collective Team